About Podcast
This Episode is Sponsored By:
In a world where fast growth is glorified but often leads to operational breakdowns, why hasn’t root cause analysis become every founder’s first instinct? That’s the question Lauren Hisey set out to answer. What began as a Six Sigma driven career in corporate process improvement became a mission to help scaling businesses uncover what’s really slowing them down and fix it for good.
In this episode, Lauren takes us behind the scenes of how she guides teams through chaos one conversation, process map, and breakthrough at a time. She shares how listening deeper than symptoms reveals the true sources of inefficiency, why sustainable change only happens when people feel heard, and how small continuous improvements can drive massive long term impact.
Here’s what you’ll take away:
- How to identify and solve root causes instead of treating surface-level symptoms.
- Why founders must slow down to speed up and how to do it without stalling momentum.
- The real power of Six Sigma thinking when it’s applied with empathy and curiosity.
- How to balance systems thinking with people first leadership.
- What it means to build operational excellence that lasts beyond a single project.
Join us for a conversation that fuses lean thinking, human insight, and hands-on business transformation perfect for leaders ready to scale smarter, not just faster.
- Speak Up & Network : Learn to leverage connections and advocate for roles that accelerate your growth.
- Build Trust with Gemba Walks : Learn to observe frontline work and empathize to uncover real process gaps.
- Apply Lean–Six Sigma Tools : Learn to integrate human-centered and data-driven methods for ongoing improvement.
- Prioritize with Agile : Learn to rank solutions by impact, cost, and effort to deliver quick wins.
- Align People, Processes & Technology : Learn to design resilient systems that adapt to unpredictable demand.
Special Guest: Lauren Hisey, Founder & CEO – Lauren Hisey Consulting
Location: Woodstock, GA USA
Air Date: Aug. 15, 2021
Websites:
- Lauren Hisey Consulting: learn more about Lauren and how you can request a free 60-discovery call.
- Lauren’s YouTube channel: learn more about topics like AI and continuous improvement as you work to improve operational efficiency at your company through Lauren’s videos.
Books:
- The Basics of Process Mapping, 2nd Edition: a book by Robert Damelio.
Professional Organizations:
- Kettering Executive Network: an Atlanta, GA-based professional organization that offers “…educational and networking opportunities for members through weekly meetings, social events, community involvement and special interest groups.”
Articles:
- What is Lean Six Sigma? learn more about Lean Six Sigma in this article by Lauren.
- My Continuous Improvement Toolbox: an article by Lauren where she shares some of her favorite Lean and Six Sigma tools for improving processes.
- Writer, Producer & Host: Alicia Butler Pierre
- Podcast Editor: Olanrewaju Adeyemo
- Video Editor: Gladys Jimenez
- Transcription: Outsource Global
- Show Notes: Hashim Tale
- Sponsors: HubSpot, ThinkSmart Whiteboard
More About Guest, Lauren Hisey:
Lauren Hisey s the Founder and CEO of Lauren Hisey Consulting where she helps business owners and leaders uncover and solve their business problems. She is not your typical consultant or coach. She uses a calming influence, Continuous Improvement, and Lean Six Sigma through regular conversations to help create effective change within any business. As an expert in Lean Six Sigma, Lauren helps businesses to improve profitability and culture to drive sustainable growth. She has spent 14 years living and breathing Lean Six Sigma and Continuous Improvement as a coach, consultant, trainer, and speaker with different sizes of businesses, universities, podcasts, and various networking associations. She has a passion for Continuous Improvement and loves to show others how to use it effectively in their businesses.Her accomplishments include capturing $16 M in cost savings and revenue generation for companies like AT&T, Nielsen, non-profit organizations, as well as small and medium businesses. Lauren has certifications in Lean Six Sigma (MBB) and Project Management. She holds a Master of Business Administration from St. Leo University and a Bachelor of Arts in Political Science and Government from the University of South Florida. She resides in North Georgia with her husband on four acres. Lauren likes to spend time with her husband, hiking, gardening, cooking, working out, kayaking and yoga. Lauren has worked with such organizations and associations as Dress for Success, Kettering Executive Network, Women-in-Lean, Miracle League, and the USF Corporate Mentor Program.
More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 53 countries. 
More About Sponsor, HubSpot:
HubSpot offers a full platform of marketing, sales, customer service, and Customer Relationship Management (CRM) software — plus the methodology, resources, and support — to help businesses. Their CRM platform is powered by the same database, so everyone in your organization — Marketing, Sales, Service & Operations — is working off the same system of record. This allows for a smoother handoff between teams and results in a more delightful experience for your customers. More About Sponsor, ThinkSmart Whiteboard:
Thinksmart Whiteboard is a Windows App that turns your Tablet PC into a shared whiteboard. It allows you to create a whiteboard on your computer screen, then allows other people to write onto your whiteboard, even if they are in another location! Learn more.