About Podcast
We’re back with another session from our AI audio conference. It features Esker, a French-based tech company that’s created a revolutionary AI solution that automates key back-office processes.
One of those processes that Esker’s AI can automate is Order-to-Cash – the cycle from the moment a customer places an order to delivering the order and providing additional support.
Here to share exactly how this AI tool works is Aurélien Coq, a product manager at Esker. His nearly 20 years of experience at Esker has led to his deep understanding of customer interactions and payment cycles and how to radically improve both through AI.
In this episode, Aurélien shares how Esker Synergy AI can help you:
- Enhance customer satisfaction and increase cash flow by effectively managing customer inquiries and seamless payment processes.
- Improve cost savings and relationships with suppliers and vendors through a streamlined Source-to-Pay process.
- Streamline your Order-to-Cash process by integrating with existing accounting and CRM software.
- Empower your team to support customers faster and with more accurate data.
This episode also contains a demo of Esker Synergy AI.
Listen now and prepare to take your customer’s experience with your business to the next level.
AI in Order-to-Cash (O2C) Automation: Streamlining invoicing, credit approvals, collections, and dispute resolution.
Key Benefits: Increased efficiency, cost savings, accuracy, and faster cash flow.
Esker’s AI Solutions: Automating O2C tasks, improving decisions, and optimizing financial processes.
Future Trends: Predictive analytics, RPA, and enhanced customer experiences.Special Guest: Aurélien Coq, Product Manager – Esker
Location: Villeurbanne, Auvergne-Rhône-Alpes, FRANCE
Air Date: January 28, 2024
Website:
- Esker: the official website where you can learn more about Esker Synergy AI.
- Esker Resources: a page on Esker’s website where you can search for different AI-based content.
- AI in Customer Service: Services Industry Report: a website page that shows an unbiased report on how AI was able to help in the customer service industry.
- Artificial Intelligence (AI) In Supply Chain Survey Report: a website page that shows survey results of AI in supply chain.
Software:
- Esker Synergy AI: a product that is offered on Esker where you can utilize AI to help you have a much lighter workload and give you the best possible business decision.
Book:
- How AI Help You?: an e-book that tells you what AI is really about and how AI can help automate processes in the customer service industry.
- Producer & Host: Alicia Butler Pierre
- Voiceovers: Kenya A. Moses and Neha Durousseau
- Audio Editor: Olanrewaju Adeyemo
- Sound Design: Sabor! Music Enterprises
- Guest Relationship Manager: Monique Inge
- Video Editor: Gladys Jimenez
- Show Notes & Transcription: Grant Revilla
- Sponsor: Equilibria, Inc.
More About Guest, Aurélien Coq:
Aurélien Coq is Product Manager at Esker’s headquarters in Lyon, France, where he is responsible for Esker’s Customer Service solution suite. Using his many years of business and tech experience, Aurélien works to relieve customer service professionals from time-consuming tasks and enables them to develop new skills by automating Order-to-Cash processes. Prior to Aurélien’s current position, he managed Esker’s technical support teams in both France the U.S. and also held various positions as Product Manager and Product Owner at Esker as well as at a predictive lead scoring startup based in Nantes, France. Aurélien earned an engineering degree in telecommunications from INSA Lyon.
More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc.. Her career in operations began over 25 years ago while working in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. She is the producer of the weekly top 2% Business Infrastructure podcast with a global audience across 70+ countries.Alicia’s also an adjunct instructor of Lean Principles at Purdue University and serves as the USA Chair of the G100’s Micro, Small, and Medium Enterprises. The Process Excellence Network recognized her as a Top 50 Thought Leader in Operational Excellence. A chemical engineer turned entrepreneur, she’s designed and optimized processes for small businesses, large enterprises, non-profits, and government organizations alike.
More About Sponsor, Equilibria:
Equilibria, Inc. is an 18-year-old boutique operations management firm. We build the business infrastructure necessary for fast-growing businesses to scale with less pain. With a range of services and products, entrepreneurs can get the operational support and resources they need on demand. 
