About Podcast
This podcast is the brainchild of Alicia Butler Pierre, the producer of Scale Tales and the Founder & CEO of Equilibria, Inc. We’re turning the microphone toward her – she’s this episode’s guest. After leading a business for 20 years, she has many of her own success stories to share.
And you’re about to hear one of them. In this scale tale, Alicia recounts the time when the CEO of an already successful small business contacted her. He wanted to scale his company’s revenue from $10M to $30M USD in three years. It would require designing a business infrastructure that could support this type of rapid growth. It also meant potentially changing and upskilling employee roles, upgrading technologies, and getting serious about streamlining key processes.
Specifically, you will learn:
- Why you should consider joining a closed networking group,
- Tips for structuring consulting projects,
- Two simple, yet powerful exercises for building business infrastructure,
- How to use strategic goals to guide organizational development and operational excellence, and more!
Join us on this behind-the-scenes journey that led to Alicia discovering how her work with this CEO contributed to their ability to sustainably process over $3B in credit card transactions.
- Build a Strong Business Foundation: Establish infrastructure for growth and scalability.
- Organize Tasks Efficiently: Identify and assign tasks to the right roles.
- Clarify Roles and Responsibilities: Create clear job descriptions and organizational structures.
- Prepare for Scalable Growth: Plan infrastructure to manage increasing demand.
- Show Impact of Strategic Planning: Demonstrate how planning leads to business success.
Special Guest: Alicia Butler Pierre, CEO & Founder of Equilibria, Inc.
Location: Atlanta, USA
Air Date: February 23, 2025
Website:
- Equilibria, Inc.: the website home to the company that underwrites the Scale Tales podcast.
Podcast:
- Business Infrastructure Podcast: our sister podcast that explores how expert guests around the world built business infrastructure in their companies.
Book:
- Behind the Facade: How to Structure Company Operations for Sustainable Success: Some small businesses fail not from the lack of customers, but from far too many. In their attempt to attract an influx of customers via smart branding, they erect, whether intentionally or not, a façade. This façade becomes a problem when their inability to align capability with capacity becomes the norm and not the exception. Is it possible to save these fast-growing businesses from implosion? The answer is yes, and you can discover the solution in Alicia’s book!
Producer & Host: Alicia Butler Pierre
Audio Editor: Olanrewaju Adeyemo
Sound Design: Sabor! Music Enterprises
Video Editor: Gladys Jimenez
Show Notes: Hashim Tale
Sponsor: Equilibria, Inc.More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 25 years ago while working in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. She is the producer of Scale Tales podcast and the weekly top 2% Business Infrastructure podcast with a global audience across 70+ countries.Alicia is also an international TEDx Talk speaker, an adjunct instructor of Lean Principles at Purdue University, and serves as the USA Chair of the G100’s Micro, Small, and Medium Enterprises. In 2023, the Process Excellence Network recognized her as a Top 50 Thought Leader in Operational Excellence. A chemical engineer turned entrepreneur, she’s designed and optimized processes for small businesses, large enterprises, non-profits, and government organizations alike.
More About Sponsor, Equilibria:
Equilibria, Inc. is a 19-year-old boutique operations management firm. We build the business infrastructure necessary for fast-growing businesses to scale with less pain. With a range of services and products, entrepreneurs can get the operational support and resources they need on demand.
