About Podcast
Navigating a high-stakes organization with 300,000 customers while simultaneously scaling up and winding down is a challenge few leaders ever face. In this episode, Laquisha Milner, Managing Partner of M2 Business Group and former CEO of Case Servicing Corp., shares her firsthand experience leading a fintech organization through unprecedented growth, remote team management, and operational transformation. With over a decade of experience in corporate and startup environments, Laquisha brings a rare perspective on turning complexity into opportunity.
Laquisha takes listeners behind the scenes of her leadership journey from joining Kabbage in its early startup days to architecting the operations of Case Servicing during the Paycheck Protection Program (PPP) crisis. She reveals how she built a high-functioning remote team, developed a strategic initiative playbook, and executed four complex technology transitions all while guiding the company through a voluntary Chapter 11 wind down in record time. Along the way, she shares actionable insights on hybrid workforce strategies, risk management, and operational frameworks that allowed her team to thrive under pressure.
Key Takeaways:
- Establish a clear vision and purpose-driven strategy, ensuring every initiative and process aligns with long-term objectives.
- Use quarterly goals and a strategic initiative playbook to maintain focus and accountability in fast-moving organizations.
- Leverage a mixed or hybrid workforce to scale efficiently while empowering employees and reducing operational risk.
- Treat challenges and uncertainties as opportunities for growth, especially when leading remote or high-pressure teams.
- Implement transparent operational frameworks and thorough documentation to manage complex transitions and ensure team alignment.
Join us with Laquisha Milner as she shares how to lead organizations through high-pressure transformations, scale with purpose, and turn operational complexity into lasting success.
- Leadership and Transformation: Leading organizations through growth and change with a clear vision and mission.
- System Development and Innovation: Creating and improving systems while overcoming technical challenges.
- Strategic Decision-Making: Setting clear goals and strategies to guide teams through uncertainty.
- Managing Growth and Complexity: Scaling operations and managing complex transitions.
- Communication and Team Building: Promoting transparency and collaboration, especially in remote environments.
Special Guest: Laquisha Milner, Managing Partner of M2 Business Group
Location: Atlanta, GA USA
Air Date: January 5, 2025
Websites:
- M2 Business Group
- Harvard Business Review– a division of Harvard Business Publishing (HBP), a not-for-profit, independent corporation that is an affiliate of Harvard Business School.
Books:
- Never Split the Difference: by Chris Voss.
- Designing Your Life: by Bill Burnett and Dave Evans.
- Who Moved My Cheese?: by Spencer Johnson and Kenneth Blanchard.
- Nice Girls Don’t Get the Corner Office: by Lois P. Frankel PhD.
Producer & Host: Alicia Butler Pierre
Audio Editor: Olanrewaju Adeyemo
Sound Design: Sabor! Music Enterprises
Video Editor: Gladys Jimenez
Show Notes: Hashim Tale
Sponsor: Equilibria, Inc.More About Guest, Laquisha Milner:
Laquisha Milner is a transformational business leader who turns organizational challenges into catalysts for growth and innovation. As CEO of KServicing Corp (formerly Kabbage Inc.), she steered the fintech company through unprecedented challenges during COVID-19, protecting a $7B portfolio while serving over 300,000 small businesses – demonstrating that exceptional leadership can thrive even in times of crisis.A visionary executive with deep roots in financial technology, Laquisha specializes in guiding organizations through complex transformations. Her strategic approach consistently delivers breakthrough results, driving significant revenue growth while building sustainable operational frameworks that scale. Now, as Managing Partner at M2 Business Group LLC, she partners with high-growth technology organizations to accelerate innovation and unlock their full potential.
Beyond the boardroom, Laquisha champions diversity in technology leadership and serves as Co-Chair on the Board of Directors for Solomon’s Temple Foundation. Featured in Entrepreneur Magazine and Metro Atlanta CEO for her insights on strategic leadership, she brings a fresh perspective to conversations about organizational transformation, crisis management, and the future of business leadership. Laquisha’s unique combination of strategic vision and practical wisdom makes her a compelling voice for leaders navigating today’s rapidly evolving business landscape.
More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 25 years ago while working in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. She is the producer of Scale Tales podcast and the weekly top 2% Business Infrastructure podcast with a global audience across 70+ countries.Alicia is also an adjunct instructor of Lean Principles at Purdue University and serves as the USA Chair of the G100’s Micro, Small, and Medium Enterprises. The Process Excellence Network recognized her as a Top 50 Thought Leader in Operational Excellence. A chemical engineer turned entrepreneur, she’s designed and optimized processes for small businesses, large enterprises, non-profits, and government organizations alike.
More About Sponsor, Equilibria:
Equilibria, Inc. is a 19-year-old boutique operations management firm. We build the business infrastructure necessary for fast-growing businesses to scale with less pain. With a range of services and products, entrepreneurs can get the operational support and resources they need on demand. 
