Ep. 25: How Jesse Torres Leveraged His Network to Help Over 50,000 Small Businesses During a Crisis

Ep. 25: How Jesse Torres Leveraged His Network to Help Over 50,000 Small Businesses During a Crisis

Categories: Scale Tales
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About Podcast

Some people have a knack for meeting people and connecting them to broker partnerships and alliances. Jesse Torres is one of those people.

He’s the owner of ArroyoWest, a California-based economic and workforce development agency, and Small Business Front, a consultancy targeted at providing small businesses with resources to start, grow, and scale. But his career didn’t start with entrepreneurship.

It started with what was supposed to be his first job at a local Los Angeles newspaper. When that job fell through due to a merger, it set Jesse on a career ladder that included rungs in academia, government, private practice, publicly traded companies, and even non-profits.

As he continued climbing that ladder to his latest role as an entrepreneur, his vast network and experience in disaster relief aligned when the COVID-19 pandemic happened.

This scale tale originally aired on our sister show, the Business Infrastructure Podcast, on the heels of the COVID-19 pandemic. Jesse is from and still lives in the Los Angeles, California area – an area that recently lost 40,000 acres of land due to an unprecedented series of wildfires. Keep this in mind as you listen to Jesse’s story.

In this episode, you will learn how Jesse leveraged his network to connect some of his local government clients to form a new organization that provided personal protective equipment (PPE) to tens of thousands of small businesses in California.

Pay close attention as he describes the business infrastructure quickly deployed to bring together the right people, processes, and tools that made this mass distribution of PPE possible.

We dedicate this episode to the resilient individuals behind the businesses destroyed by the January 2025 California wildfires and to the memory of those who lost their lives.

  • Course Objectives
  • Episode Info
  • Resources
  • Credits
  • Bios
    • Career Growth: Embrace diverse experiences and remain adaptable.
    • Networking: Build strong relationships to drive success.
    • Entrepreneurship: Apply skills to help businesses during crises.
    • Mentorship: Learn valuable leadership lessons from mentors.
    • Process Management: Navigate bureaucracy and optimize operations.
  • Special Guest: Jesse Torres, Owner & Principal of ArroyoWest, LLC

    Location: Los Angeles, CA  USA

    Air Date: February 9, 2025

  • Websites:

    • ArroyoWest: the website home of Jesse’s strategic consulting firm specializing in working with public sector entities, higher education institutions, and non-profit organizations.
    • PPE Unite: a California-based organization that is “…a joint effort to give small business owners, organizations, and their workers access to much-needed personal protective equipment. This program creates access to PPE, promotes PPE use and education on safety, and provides additional resources for businesses.”

    Book:

    • The Tipping Point: bestselling author Malcolm Gladwell classifies some people as “Connectors.” These are people with a special gift for bringing the world together. And as you’re about to discover, Jesse is a master Connector.
  • Producer & Host: Alicia Butler Pierre
    Additional Voiceover: : Clarence Levy III
    Audio Editor: Olanrewaju Adeyemo
    Sound Design: Sabor! Music Enterprises
    Video Editor: Gladys Jimenez
    Show Notes: Hashim Tale
    Sponsor: Equilibria, Inc.

  • More About Guest, Jesse Torres:
    Jesse Torres is the owner and principal of a minority-owned consulting firm, ArroyoWest, LLC. They specialize in economic and workforce development, particularly in the area of small business development and disaster preparedness, response, and resiliency programs. He’s also the founder and creator of the Hack My Business podcast, available on Apple and Spotify – and the annual holiday social media campaign #12DaysofTakeout.

     

    More About Host, Alicia Butler Pierre:
    Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 25 years ago while working in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  She is the producer of Scale Tales podcast and the weekly top 2% Business Infrastructure podcast with a global audience across 70+ countries.

    Alicia is also an adjunct instructor of Lean Principles at Purdue University and serves as the USA Chair of the G100’s Micro, Small, and Medium Enterprises. The Process Excellence Network recognized her as a Top 50 Thought Leader in Operational Excellence. A chemical engineer turned entrepreneur, she’s designed and optimized processes for small businesses, large enterprises, non-profits, and government organizations alike.

    More About Sponsor, Equilibria:
    Equilibria, Inc. is a 19-year-old boutique operations management firm. We build the business infrastructure necessary for fast-growing businesses to scale with less pain. With a range of services and products, entrepreneurs can get the operational support and resources they need on demand.